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#6325028 - 09/14/18 01:36 PM There is no customer service anymore. A RANT!
Finster Offline
trapper

Registered: 03/13/13
Posts: 8466
Loc: Fredonia, PA.
Good grief, it's been an agonizing couple of weeks. You can't trust anyone anymore for anything. First I order my headache rack for the truck after the wife broke the back window. That comes and 2/3rds of the mounting hardware is missing! I call and it sounded like the guy didn't believe me crazy Like I sell headache rack hardware on the black market and I was trying to rip them off or something? Finally, they relent and are shipping me new hardware in 5-7 business days mad When a company screws up, they should send it next day. Now that is sitting in the garage, I may hang a plant on it for now. Then I order a MAF sensor for the wife's car. Yup, they send me some sensor that looks like it might fit a semi truck! The thing is twice the size of the one I ordered. I sent that back. Front bumper for my truck is still on a scenic tour of the lower 48 states and I have no idea when it may pass by me so I can snag it. crazy Now today, I decide I'm going to change the transmission filter in my truck. Simple enough right? ………… Riiiiiigggghhhtttt. I go to 6 different auto parts stores, none have the filter. I live in a farming community, you can't swing a dead cat without hitting a F-250 Super Duty. Think anyone would stock this...… NOPE! Finally at the last parts store, they call the other parts store 20 miles away and they have one. Now it's a frick'in QUEST so I decide to go get it but before I leave I get 12 quarts of Mercon LV trans fluid, a funnel and a inch lb clicker torque wrench (I only had a dial). The guy pulls 12 quarts off the shelf while I'm getting everything else and off I go to get this filter. I get back home with my prized "Holy Grail" of a filter park the truck and let it cool for a few hours. Finally, I'm ready and go out to the truck, get all the tools and everything ready. I get the new filter out and the box of trans fluid. I start unpacking the trans fluid, low and behold.... the guy gave me 6 quarts of Mercon LV and SIX QUARTS OF MERCON SP!!!!! &^*%^$#*()% mad I mean REALLY! Evidently this dude is so incompetent he can't even pull 12 of the same bottles off the shelf! and to top it off, he overcharged me $1 a quart! Why can't anyone not only preform their job anymore but not even preform the simplest of tasks? Now the truck is all hot again and once again, I have to wait. mad I'm not even mentioning the brake pad fiasco two weeks ago!


Edited by Finster (09/14/18 01:40 PM)
_________________________
Liberals are not for gun control, they are for no guns, then control!

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#6325029 - 09/14/18 01:47 PM Re: There is no customer service anymore. A RANT! [Re: Finster]
RKG Offline
trapper

Registered: 11/18/16
Posts: 326
Loc: PA
But other than that.... you're having a good day?

grin (Been there, done that. I feel your pain)

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#6325036 - 09/14/18 02:00 PM Re: There is no customer service anymore. A RANT! [Re: Finster]
pass-thru Offline
trapper

Registered: 12/23/06
Posts: 2712
Loc: Va
1st world problems

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#6325043 - 09/14/18 02:15 PM Re: There is no customer service anymore. A RANT! [Re: pass-thru]
mainer Offline
trapper

Registered: 10/07/15
Posts: 617
Loc: Maine
Originally Posted By: pass-thru
1st world problems

Yes, because we live in a 1st world country. Some would say the greatest 1st world country. Let's hope we maintain that designation in some fashion and not flush it all down the toilet and end up having 3rd, 4th or 5th world problems.

Sorry pass-thru, I'm having one of those days myself - 1st world frustrations and then some....
_________________________
"...in a very few days we succeeded in taking over one hundred beaver, the skins of which were worth ten dollars per pound."
Jim Beckwourth (1856)

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#6325058 - 09/14/18 02:45 PM Re: There is no customer service anymore. A RANT! [Re: Finster]
lumberjack391 Offline
trapper

Registered: 04/27/17
Posts: 261
Loc: PA
I run 10-20 year old vehicles, you should try getting parts for them. First place I check is on Ebay, usually have them and the competition is fierce- hence lower prices.

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#6325062 - 09/14/18 02:54 PM Re: There is no customer service anymore. A RANT! [Re: Finster]
racerboy108 Offline
trapper

Registered: 12/03/08
Posts: 4060
Loc: Perham Minnesota 54
It's all because everyone let's a computer do the thinking for them.

And when they have to think on their own they don't know how.

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#6325070 - 09/14/18 03:01 PM Re: There is no customer service anymore. A RANT! [Re: Finster]
Law Dog Offline
trapper

Registered: 12/11/10
Posts: 14734
Loc: Central, SD
Rock auto built a 88 D50 from their closeout parts list on the cheap!
_________________________
Was born in a Big City Will die in the Country OK with that!

Jerry Herbst

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#6325074 - 09/14/18 03:16 PM Re: There is no customer service anymore. A RANT! [Re: Finster]
Law Dog Offline
trapper

Registered: 12/11/10
Posts: 14734
Loc: Central, SD
Had a rock chip last week the window repair guy said he would call me when he got back to town from a job and get it done, I get called in for a warrant pick up at a jail a hour away. So it's 4PM and I'm in town and drive over to the guys shop, not only is he back and never called but he's working on another vehicle. So I'm like OK is for a local dealer I understand but it's still not what he said he would do. Stop in make a appointment for the next morning.


He has a Jeep on the rack looks like a complete rebuild job, so I mention Rock Auto he goes on a rant how another local business just closed on main street and he buys local then mentions several parts he got on the Web. LOL When he was done I said I buy obsolete parts from Rock you can't get them here. Shaking my head.


I go in the next day and the chip repair steps have changed, I needed to call in and get a repair order number from my insurance company so I do it on the spot so he's covered. He gets the number and starts in on that he's not going to take insurance repairs starting next year because they are Billionaires and they find ways not to pay him? I'm like if they don't pay you send me a bill but it's covered with this number I just got. mad

I said your not taking the "free money" and your customers that have insurance will go elsewhere to get the repairs done then. LOL He can't figure out why businesses fail what an idiot!


Edited by Law Dog (09/14/18 03:18 PM)
_________________________
Was born in a Big City Will die in the Country OK with that!

Jerry Herbst

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#6325082 - 09/14/18 03:29 PM Re: There is no customer service anymore. A RANT! [Re: Finster]
KeithC Offline
trapper

Registered: 05/13/09
Posts: 3148
Loc: Champaign County, Ohio.
I had okay customer service today. I bought 2 Longaberger bowls and a pie plate from an online auction. They arrive terribly packed. They were just loosely wrapped in brown paper and stuffed into two boxes. The pie plate was broken into pieces and the large bowl was chipped on the rim. I took pictures and sent them to the seller last night. They had refunded all my money by early this morning. They also apologized and told me they forwarded the pictures to their packaging department. I ended up with one free bowl. I would rather have received the items all intact, but at least they took care of it quickly.

Keith

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#6325087 - 09/14/18 03:33 PM Re: There is no customer service anymore. A RANT! [Re: Finster]
Finster Offline
trapper

Registered: 03/13/13
Posts: 8466
Loc: Fredonia, PA.
Last night my wife asked me, "Why don't you just take it to a garage and let them do it?" To be fair, I mentioned it because I don't have a lift and trans pans suck on your back especially in a gravel driveway. Anyhow, I told her that I don't trust anyone to work on that. It's to hi-tech and using the wrong fluid or parts could smoke the training. She kinda winced and shook her head in disbelief. Todays events did nothing to change my mind.
_________________________
Liberals are not for gun control, they are for no guns, then control!

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#6325093 - 09/14/18 03:47 PM Re: There is no customer service anymore. A RANT! [Re: Finster]
mainer Offline
trapper

Registered: 10/07/15
Posts: 617
Loc: Maine
I'm with you Finster, but then I have a 2000 Jeep Cherokee which is relatively easy to fix and maintain, and aftermarket parts are easy to find. I will never let it go.
_________________________
"...in a very few days we succeeded in taking over one hundred beaver, the skins of which were worth ten dollars per pound."
Jim Beckwourth (1856)

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#6325095 - 09/14/18 03:52 PM Re: There is no customer service anymore. A RANT! [Re: Finster]
Law Dog Offline
trapper

Registered: 12/11/10
Posts: 14734
Loc: Central, SD
Nothing like that kid that's late for football practice impacting the drain plug to speed things up to make a guys day! LOL
_________________________
Was born in a Big City Will die in the Country OK with that!

Jerry Herbst

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#6325105 - 09/14/18 04:06 PM Re: There is no customer service anymore. A RANT! [Re: Finster]
Gary Benson Offline
trapper

Registered: 12/23/06
Posts: 5791
Loc: Sandhills Nebraska
My old 98 Silverado has 220000 miles on her and still plugging alone.
We have a 2015 Silverado with 76000 miles. Have only changed oil and do it myself. Got a coupon booklet for free stuff but the dealer is 5 hrs away in Spearfish SoDak. Did change trans. fluid and filter and had to take the exhaust pipe loose to get it out. Will pay someone next time.
I'm having a great day, by the way.


Edited by Gary Benson (09/14/18 04:07 PM)
_________________________
I know I'm paranoid......but am I paranoid ENOUGH???

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#6325119 - 09/14/18 04:25 PM Re: There is no customer service anymore. A RANT! [Re: Finster]
charles Offline
trapper

Registered: 08/28/10
Posts: 4392
Loc: Asheville, NC
Hate to say it, but Amazon could have gotten it to you quicker and probably cheaper if you are a Prime member.

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#6325140 - 09/14/18 04:58 PM Re: There is no customer service anymore. A RANT! [Re: Finster]
minklessinpa Offline
trapper

Registered: 04/05/07
Posts: 1219
Loc: venango county,pennslyvania
if it only was a chevy……!!! lol
_________________________
life member pennslyvania trappers
venango co leader
life member v.f.w.
member nta
member fta

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#6325150 - 09/14/18 05:18 PM Re: There is no customer service anymore. A RANT! [Re: minklessinpa]
Finster Offline
trapper

Registered: 03/13/13
Posts: 8466
Loc: Fredonia, PA.
Originally Posted By: minklessinpa
if it only was a chevy……!!! lol
All my problems would be solved since they don't run and just sit there. grin
_________________________
Liberals are not for gun control, they are for no guns, then control!

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#6325152 - 09/14/18 05:20 PM Re: There is no customer service anymore. A RANT! [Re: Finster]
Scuba1 Offline
"Euro-Redneck"

Registered: 06/10/07
Posts: 4353
Loc: On a Boat
Its a Ford .... right ?? So its normal
_________________________
At My Age Everything Comes with a lifetime Guarantee

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#6325153 - 09/14/18 05:22 PM Re: There is no customer service anymore. A RANT! [Re: Finster]
Marty Offline
trapper

Registered: 01/13/14
Posts: 10428
Loc: North East Kansas
Verbal communication is no longer understood, you need to text them while you stand there next to them.
_________________________
"pressure makes diamonds"

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#6325161 - 09/14/18 05:35 PM Re: There is no customer service anymore. A RANT! [Re: Marty]
wissmiss Offline


Registered: 01/06/07
Posts: 11876
Loc: north Idaho
Originally Posted By: Marty
Verbal communication is no longer understood, you need to text them while you stand there next to them.


That is oh so true!!!
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www.usedtraps.com


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#6325172 - 09/14/18 06:03 PM Re: There is no customer service anymore. A RANT! [Re: Finster]
GritGuy Offline


Registered: 12/23/06
Posts: 7576
Loc: Magna, Utah
Yea that's a bad, almost like reading that whole novel with no breaks in it LOL !!
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Sorry if my opinions or replies offend you, they are not meant to !

www.wasatchwild.com

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