I have a 3x9x40 Vari-x II that has developed a internal rattle . Give me the good the bad or the ugly of your dealings with them .

Good. Send it in!

Yes I think the first ones with life time no questions asked
Fast and prompt service

Have a lot of their products and they have stood behind the couple of problems ive had ( self inflicted problems)far beyond their warranty language.

I offered to pay for the repairs both times, and they did everything free of charge.

I had a pair of lower end Leupold binoculars my kids left out in the yard right before a 2" rainstorm. One side developed condensation inside the tube. I sent them in and told them exactly what happened. I had a brand new pair in the mail within 10 days free of charge. They have a top notch warranty in my opinion.

I have called a couple of times about issues. Fast, friendly, no additional charge service is all I have ever gotten from them.

Leupold has excellent customer service. They only charge in my experience for small parts mailed out such as turret caps, etc. Warranty work/parts is without charge. They also do QUICK service. You will not be posting in 3 months asking "does sevice usually take this long?"; instead you'll posting in 3 weeks saying "wow that was fast!".

Edit: My experiences only apply to Leupold branded, Made in USA stuff. I have not dealt with them on any outsourced (China, Phillipines, etc.) products nor have I dealt with their Redfield line. Both of those product lines are sold with a different warranty than Leupold-USA items.

Yep it`s a USA made Leupold branded scope . I have filled out there product service request form and will get it in the mail on Monday .
Thanks a bunch for the input .

Dropped my binocs messed up one side, only had them abt 20 years. Sent them to leupold
They fixed them free of charge in abt two weeks .
They sent them back without the strap, I called them ,explained what they forgot .
Sent me a new better strap than what I had on them free..

I've own them for years and never had a problem but some of my friends have and have had nothing but good things to say about them.

Well Leupold gets a thumbs up , got a new varix Freedom 3x9x40 VIA the UPS truck yesterday no questions asked .
I will be more inclined to buy more of there products now knowing first hand that they will stand behind there warranty.

^ Good to hear. I have 4 Rifles wearing them, they stay zeroed while taking a beating sometimes.

Outstanding service in my mind. Wish other companies would take the hint. Always cheaper to keep a customer than go looking for new ones.

Pete

That is good to hear...I've bought Redfield and Burris all my life. My .375 is wearing a Leupold though.

Sent in a 40 year old 2x7 vxII that no longer could be adjusted, they sent back a new vx Freedom 2x7.