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Duke Customer Service #6764462 02/09/20 05:04 PM 02/09/20 05:04 PM
Joined: Nov 2017 Posts: 124 Central PA H hipp2412 OP trapper
hipp2412 OP trapper H Joined: Nov 2017 Posts: 124 Central PA	I purchased a half dozen Duke #2 square jaw 4 coil traps a couple weeks ago. Yesterday while checking traps I had a failure with the D ring on one of the Dukes and I lost a yote. I emailed Duke traps about my concern with the other traps and I asked if there was a fix to this problem. I guessed that it would take a week or so to hear back from this company. Within the hour I had a response from non other then Bill Duke himself. He is not only sending me C rings to fix the other traps but he is sending me another trap to replace the one I lost. FREE of charge. That my friends is customer service..

Re: Duke Customer Service [Re: hipp2412] #6764491 02/09/20 05:42 PM 02/09/20 05:42 PM
Joined: Sep 2016 Posts: 6,562 MB J Jurassic Park trapper
Jurassic Park trapper J Joined: Sep 2016 Posts: 6,562 MB	Right on! I use dukes for fox trapping and have never had anything break on any of them, and I catch coyotes and wolves in them too! I use the same chain that comes with them and even the wolves don’t break them. I’m a Duke fan! Cold as ice!

Re: Duke Customer Service [Re: hipp2412] #6764497 02/09/20 05:52 PM 02/09/20 05:52 PM
Joined: Dec 2008 Posts: 2,921 centrel PA Kevin Colpetzer trapper
Kevin Colpetzer trapper Joined: Dec 2008 Posts: 2,921 centrel PA	You get what you pay for. Unexceptable for a one time catch to have that happen.

Re: Duke Customer Service [Re: hipp2412] #6764503 02/09/20 06:04 PM 02/09/20 06:04 PM
Joined: May 2016 Posts: 1,306 Maine J Jonnytrapper trapper
Jonnytrapper trapper J Joined: May 2016 Posts: 1,306 Maine	It's a known problem. I keep hearing they fixed them but have yet to see any change. I replaced my d rings with homemade ones. When I pulled the old ones off I didn't use any tools I just stood in the chain. I would call it good customer service if they wouldn't sell the faulty traps.

Re: Duke Customer Service [Re: hipp2412] #6764532 02/09/20 06:28 PM 02/09/20 06:28 PM
Joined: Dec 2006 Posts: 23,833 Wisconsin T The Beav trapper
The Beav trapper T Joined: Dec 2006 Posts: 23,833 Wisconsin	They must be old stock traps because the D ring issue has been fixed. I caught 20 some coyotes In those faluty traps and never had any issues with the D ring failing. And I never saw the need to change them out and Bill even sent me the replacement clevises. Duke Co rocks. The forum Know It All according to Muskrat

Re: Duke Customer Service [Re: hipp2412] #6764540 02/09/20 06:38 PM 02/09/20 06:38 PM
Joined: Dec 2006 Posts: 11,165 Central NC T traprjohn trapper
traprjohn trapper T Joined: Dec 2006 Posts: 11,165 Central NC	..AND their Heavy Duty cage traps are bout the best deal especially when ya get FREE shipping when ya buy $100 worth. www.sevenoakstrappingsupplies.com for trap mods and gear The 10 Commandments are not suggestions. Buy a soldiers meal EVERY chance you can.

Re: Duke Customer Service [Re: The Beav] #6764579 02/09/20 07:17 PM 02/09/20 07:17 PM
Joined: May 2016 Posts: 1,306 Maine J Jonnytrapper trapper
Jonnytrapper trapper J Joined: May 2016 Posts: 1,306 Maine	Originally Posted by The Beav They must be old stock traps because the D ring issue has been fixed. I caught 20 some coyotes In those faluty traps and never had any issues with the D ring failing. And I never saw the need to change them out and Bill even sent me the replacement clevises. Duke Co rocks. Who are you trying to convince? The OP already lost one. He knows they fail. I like duke traps. Almost all of mine are dukes. Last edited by Jonnytrapper; 02/09/20 07:18 PM.

Re: Duke Customer Service [Re: Jonnytrapper] #6764593 02/09/20 07:26 PM 02/09/20 07:26 PM
Joined: Jun 2010 Posts: 16,367 Iowa ~ADC~ The Count
~ADC~ The Count Joined: Jun 2010 Posts: 16,367 Iowa	Originally Posted by Jonnytrapper It's a known problem. I keep hearing they fixed them but have yet to see any change. I replaced my d rings with homemade ones. When I pulled the old ones off I didn't use any tools I just stood in the chain. I would call it good customer service if they wouldn't sell the faulty traps. As soon as the issue was brought to them, they made a big effort to contact buyers and offered to send replacements free of charge to anyone who wants them. There are first generation traps of numerous brands, including but not limited to MTP and CDR... they had issues, the companies fixed them and modified the traps to solve the problems, same as Duke did. There are times where the problems aren't apparent until they have been marketed, no different that automotive companies issuing recalls when an issue has been discovered. It's what the company does after the issue is discovered that determines if they have good customer service.

Re: Duke Customer Service [Re: Kevin Colpetzer] #6764604 02/09/20 07:37 PM 02/09/20 07:37 PM
Joined: Aug 2008 Posts: 16,245 ny U upstateNY trapper
upstateNY trapper U Joined: Aug 2008 Posts: 16,245 ny	Originally Posted by Kevin Colpetzer You get what you pay for. Unexceptable for a one time catch to have that happen. YUP,, the wheels of the gods turn very slowly

Re: Duke Customer Service [Re: ~ADC~] #6764605 02/09/20 07:37 PM 02/09/20 07:37 PM
Joined: May 2016 Posts: 1,306 Maine J Jonnytrapper trapper
Jonnytrapper trapper J Joined: May 2016 Posts: 1,306 Maine	Originally Posted by ~ADC~ Originally Posted by Jonnytrapper It's a known problem. I keep hearing they fixed them but have yet to see any change. I replaced my d rings with homemade ones. When I pulled the old ones off I didn't use any tools I just stood in the chain. I would call it good customer service if they wouldn't sell the faulty traps. As soon as the issue was brought to them, they made a big effort to contact buyers and offered to send replacements free of charge to anyone who wants them. There are first generation traps of numerous brands, including but not limited to MTP and CDR... they had issues, the companies fixed them and modified the traps to solve the problems, same as Duke did. There are times where the problems aren't apparent until they have been marketed, no different that automotive companies issuing recalls when an issue has been discovered. It's what the company does after the issue is discovered that determines if they have good customer service. Good deal then. I must just be unlucky in finding old traps. Other than the d rings I love the trap. Very heavy duty.

Re: Duke Customer Service [Re: hipp2412] #6764618 02/09/20 07:50 PM 02/09/20 07:50 PM
Joined: Dec 2006 Posts: 3,845 Pa W Wright Brothers trapper
Wright Brothers trapper W Joined: Dec 2006 Posts: 3,845 Pa	I had a couple Vics fall apart out of the box. My wifes 4x4 had a recall. All Vics and 4x4s are junk. See how silly some sound? An experienced trapper can catch with any modern model.

Re: Duke Customer Service [Re: hipp2412] #6764625 02/09/20 07:57 PM 02/09/20 07:57 PM
Joined: May 2011 Posts: 1,181 Golconda, IL nramemb trapper
nramemb trapper Joined: May 2011 Posts: 1,181 Golconda, IL	popcorn

Re: Duke Customer Service [Re: nramemb] #6764627 02/09/20 08:00 PM 02/09/20 08:00 PM
Joined: Nov 2017 Posts: 124 Central PA H hipp2412 OP trapper
hipp2412 OP trapper H Joined: Nov 2017 Posts: 124 Central PA	Oh boy. My first post and I feel the tension!! lol I will buy Duke traps again, foolish maybe, but I don't think so..

Re: Duke Customer Service [Re: Jonnytrapper] #6764691 02/09/20 09:01 PM 02/09/20 09:01 PM
Joined: Dec 2006 Posts: 23,833 Wisconsin T The Beav trapper
The Beav trapper T Joined: Dec 2006 Posts: 23,833 Wisconsin	Originally Posted by Jonnytrapper Originally Posted by The Beav They must be old stock traps because the D ring issue has been fixed. I caught 20 some coyotes In those faluty traps and never had any issues with the D ring failing. And I never saw the need to change them out and Bill even sent me the replacement clevises. Duke Co rocks. Who are you trying to convince? The OP already lost one. He knows they fail. I like duke traps. Almost all of mine are dukes. I'm not trying to convince any one I'm just stating my experience with the same trap. The forum Know It All according to Muskrat

Re: Duke Customer Service [Re: hipp2412] #6764724 02/09/20 09:23 PM 02/09/20 09:23 PM
Joined: Dec 2006 Posts: 5,687 Williamsport, Pa. J jk trapper
jk trapper J Joined: Dec 2006 Posts: 5,687 Williamsport, Pa.	Duke here the number 3 has been my go to beaver and coyote traps. And their 1 1/2s are great too......jk Free people are not equal. Equal people are not free. What's supposed to be ain't always is. Hopper Hunter

Re: Duke Customer Service [Re: hipp2412] #6764731 02/09/20 09:28 PM 02/09/20 09:28 PM
Joined: Jan 2017 Posts: 10,126 Marion Kansas Y Yes sir "Callie's little brother"
Yes sir "Callie's little brother" Y Joined: Jan 2017 Posts: 10,126 Marion Kansas	Originally Posted by hipp2412 Oh boy. My first post and I feel the tension!! lol I will buy Duke traps again, foolish maybe, but I don't think so.. You will get to the point you embrace the tension in time. Lol You will know when you accepted when you get suspended for a few days Lol

Re: Duke Customer Service [Re: hipp2412] #6764766 02/09/20 10:12 PM 02/09/20 10:12 PM
Joined: Feb 2016 Posts: 3,566 Kentucky ky_coyote_hunter trapper
ky_coyote_hunter trapper Joined: Feb 2016 Posts: 3,566 Kentucky	I'm convinced the only Duke leghold worth having out of the box, with minimum work is.... The 1 1/2 coil. Member - FTA

Re: Duke Customer Service [Re: ky_coyote_hunter] #6764815 02/09/20 10:40 PM 02/09/20 10:40 PM
Joined: Feb 2020 Posts: 127 Pennsylvania TRAPDOC57 trapper
TRAPDOC57 trapper Joined: Feb 2020 Posts: 127 Pennsylvania	Originally Posted by ky_coyote_hunter I'm convinced the only Duke leghold worth having out of the box, with minimum work is.... The 1 1/2 coil. Have you tried the Duke 550's yet? I boiled and waxed mine and started catching coyotes.

Re: Duke Customer Service [Re: TRAPDOC57] #6764826 02/09/20 10:56 PM 02/09/20 10:56 PM
Joined: Jun 2010 Posts: 16,367 Iowa ~ADC~ The Count
~ADC~ The Count Joined: Jun 2010 Posts: 16,367 Iowa	Originally Posted by TRAPDOC57 Originally Posted by ky_coyote_hunter I'm convinced the only Duke leghold worth having out of the box, with minimum work is.... The 1 1/2 coil. Have you tried the Duke 550's yet? I boiled and waxed mine and started catching coyotes. Or the Duke DP, #5 DLS, bodygrips or the #1 coil? Actually I can't think of a Duke trap you couldn't take out of the box, adjust the pan/trigger if needed and go catch whatever animals the trap is designed to catch.

Re: Duke Customer Service [Re: hipp2412] #6764864 02/09/20 11:33 PM 02/09/20 11:33 PM
Joined: Feb 2018 Posts: 4,100 Bonner County, Idaho Wild_Idaho trapper
Wild_Idaho trapper Joined: Feb 2018 Posts: 4,100 Bonner County, Idaho	Originally Posted by Jurassic Park Right on! I use dukes for fox trapping and have never had anything break on any of them, and I catch coyotes and wolves in them too! I use the same chain that comes with them and even the wolves don’t break them. I’m a Duke fan! I can never tell if you're being serious or not. I don't use Duke traps, except for the Duke 550 which I feel is a quality trap and caught coyotes for me this year without any issues. I have emailed Duke twice and both times had a very quick response from Bill himself. Duke will continue to get my business for the 550, while MB/Bridger and Belisle and get my business for most of my other traps. Last edited by Wild_Idaho; 02/09/20 11:34 PM. Real name Eric The sharpest hammer in the box of crayons.

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