Compliments can go a long way and only take a min
#7291585
06/22/21 10:52 AM
06/22/21 10:52 AM
|
Joined: Feb 2020
Posts: 8,961 Indiana
Providence Farm
OP
trapper
|
OP
trapper
Joined: Feb 2020
Posts: 8,961
Indiana
|
After having trouble getting out new van into the dealer for services for 2 weeks I called a dealer just about the same distance just in another direction. Low and behold they got me in the same day.
When I got there they were so happy and friendly I did a double take and the place was the cleanest I have been in in my life. You could eat off the floor.
So the next morning I called the owner at another one of his 6 dealerships. I got his voice mail and left him a message about the great people he had working for him, how friendly, prompt, and clean his place was along with an extra compliment for my sales guy. Keep in mind I have never been there before. People tend to be quick to complain but few take the time to complement. I had hoped it may make someone's day and figured that was the end of it but hoped such a great place would get some reconnection.
Well apparently the owner got that voicemail quickly becuse I received a call requesting an email and was told to watch for one in the next few days. Apparently they just happened to be having meetings that morning about customer services topics. I was told it was good timing.
I have no idea why they wanted my email but it looks like that great sales team may get some reconnection and they sure deserve it.
I did learn a little about Mr Jones the owner from the receptionist that called me. He started his first dealership in 83 now has 6. He built it from scratch and still the last to leave in the evening. You know a hard working American like the ones whom built this country. We sure could use more men and women like that today. Make the effort to smile and be friendly even if you not in the mood and take the time to pay a compliment now and then. It cost you nothing but could have a great effect on others and you may never even realize it.
Last edited by Providence Farm; 06/22/21 10:54 AM. Reason: Auto correct makes a mess
|
|
|
Re: Compliments can go a long way and only take a min
[Re: Moosetrot]
#7291626
06/22/21 11:34 AM
06/22/21 11:34 AM
|
Joined: Jan 2007
Posts: 25,629 Georgia
warrior
trapper
|
trapper
Joined: Jan 2007
Posts: 25,629
Georgia
|
I do the same when a salesperson or whatever gives exceptional customer service or goes well out of their way to ensure that I am a satisfied user of their goods or services. Before I leave I ask to see the Manager, which is usually met with the "deer in the headlights" look. When the Manager arrives I compliment the employee and relate my experience, telling the Manager I will be a returning customer solely because of the exceptional service I had received from that particular employee.
Seems to make e everyone's day a little brighter...even me.
Moosetrot I've done this as well. Being in business myself I see it as helping each other out. If I get good service or experience something that makes me more likely to continue doing business I want to tell them to keep doing good.
|
|
|
Re: Compliments can go a long way and only take a min
[Re: Providence Farm]
#7291631
06/22/21 11:44 AM
06/22/21 11:44 AM
|
Joined: May 2018
Posts: 10,917 SW Georgia
Wanna Be
trapper
|
trapper
Joined: May 2018
Posts: 10,917
SW Georgia
|
When we went to NM to turkey hunt this past Spring we stopped in a little place to buy our license. The two guys in there were top notch, I mean very nice and knowledgeable. Before I left I went to the front to talk to who I thought was the manager and it turns out the one I had been dealing with was the manager. I thanked them both and got a number to their corporate office. Each one of us called in compliments before we left the parking lot. I called first and my som called next. The lady taking the “reports” said aren’t you the same person that just called and he explained there was three of us and as soon as he was done our buddy would be calling in. I really hope those guys got some sort of recognition because they sure deserved it.
Last edited by Wanna Be; 06/22/21 11:45 AM.
|
|
|
Re: Compliments can go a long way and only take a min
[Re: Providence Farm]
#7291638
06/22/21 11:59 AM
06/22/21 11:59 AM
|
Joined: Dec 2006
Posts: 15,710 MN, Land of 10,000 Lakes
Trapper7
trapper
|
trapper
Joined: Dec 2006
Posts: 15,710
MN, Land of 10,000 Lakes
|
Good post.
In the winter we have had some nasty snowstorms and the highway from my place to work can get pretty dicey. But, the snowplow crew that takes care of keeping the road open does a great job.
Last winter, I called the shop that takes care of the road and asked to talk to the supervisor that was in charge of my stretch of highway. When he got on the line, I asked him if he was in charge of my area of highway for snow removal? I could tell his mood was going to be pretty negative when I asked the question and he answered, "Yeh, that's me."
I said, "Well, I want you to know that you have an amazing crew the way they keep that stretch of highway open and I want to thank you for the great job you guys do!"
His whole attitude changed. He thanked me several times and said I was the first person in a long time who had made a nice call like that. Usually, it was just the opposite and he would pass my call on to his men.
The difference between animals and humans is that animals would never let the dumbest ones lead the pack.
|
|
|
Re: Compliments can go a long way and only take a min
[Re: Trapper7]
#7291933
06/22/21 09:33 PM
06/22/21 09:33 PM
|
Joined: Dec 2013
Posts: 14,867 Greene County,Virginia
run
trapper
|
trapper
Joined: Dec 2013
Posts: 14,867
Greene County,Virginia
|
Good post.
In the winter we have had some nasty snowstorms and the highway from my place to work can get pretty dicey. But, the snowplow crew that takes care of keeping the road open does a great job.
Last winter, I called the shop that takes care of the road and asked to talk to the supervisor that was in charge of my stretch of highway. When he got on the line, I asked him if he was in charge of my area of highway for snow removal? I could tell his mood was going to be pretty negative when I asked the question and he answered, "Yeh, that's me."
I said, "Well, I want you to know that you have an amazing crew the way they keep that stretch of highway open and I want to thank you for the great job you guys do!"
His whole attitude changed. He thanked me several times and said I was the first person in a long time who had made a nice call like that. Usually, it was just the opposite and he would pass my call on to his men.
Nice , way to go.
wanna be goat farmer.
|
|
|
|
|