Sportsman's Warehouse just lost a customer
#7545095
03/31/22 05:01 PM
03/31/22 05:01 PM
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Joined: Jan 2008
Posts: 9,154 Alaska and Washington State
waggler
OP
trapper
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OP
trapper
Joined: Jan 2008
Posts: 9,154
Alaska and Washington State
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I've shopped at Sportsman's for a long time, really liked them. However, today they lost me as a customer.
Back in early February I bought a large old fashioned, enameled coffee kettle at Sportsman's, it sprung a leak about two weeks go. It still even has the Sportsman's price sticker on the top ($45.99). I called the local Sportsman's store where I bought it and asked them if they'd replace it, the woman said that although it had been over their 30 days Store warranty time period, to bring it in, they'd look at it and if it was defective they would replace it.
So I drive into Sportsman's today, the woman at customer disservice says; "I don't know who you talked to, but since it's been over 30 days there is nothing we can do about it, but you can mail it back to the manufacturer". So I says; "You mean in China", she says "probably". I said "you got to be kidding", of course that comment was just met with a blank stare.
Do these store train these people to treat customers this way? I really like to support brick and mortar stores, but this kind of service makes Amazon look better every day.
"My life is better than your vacation"
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Re: Sportsman's Warehouse just lost a customer
[Re: waggler]
#7545100
03/31/22 05:07 PM
03/31/22 05:07 PM
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Joined: Dec 2006
Posts: 21,539 Sandhills Nebraska
Gary Benson
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trapper
Joined: Dec 2006
Posts: 21,539
Sandhills Nebraska
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Amazon is pretty amazing. The lady ordered something a few months ago and it was on the front doorstep in 30 minutes. There is a Prime warehouse 3 miles down the road. I order coffee pods and get them the same day. Trying to call anybody anymore and talking to a live person has me ready to move to Wyoming and live in a cave. If you can get someone on the phone they can't speak English. I feel the frustration. (Oh, a Keurig coffee pot doesn't leak.)
Life ain't supposed to be easy.
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Re: Sportsman's Warehouse just lost a customer
[Re: DanN]
#7545102
03/31/22 05:08 PM
03/31/22 05:08 PM
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Joined: Dec 2006
Posts: 21,539 Sandhills Nebraska
Gary Benson
trapper
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trapper
Joined: Dec 2006
Posts: 21,539
Sandhills Nebraska
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If that enamelware is made in China I sure would not be drinking from it. That enamel probably contains lead. After the Rona virus.......one can't help but think about the cancer increase in the past years and how many "goods" we've been getting from China in the same number of years.
Life ain't supposed to be easy.
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Re: Sportsman's Warehouse just lost a customer
[Re: waggler]
#7545103
03/31/22 05:09 PM
03/31/22 05:09 PM
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Joined: Jan 2008
Posts: 9,154 Alaska and Washington State
waggler
OP
trapper
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OP
trapper
Joined: Jan 2008
Posts: 9,154
Alaska and Washington State
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I'm sure all that junk is made of substandard material. But then I survived this long with at least half a brain after chewing on lead painted window sills in the late 50's and early 60's. It sort of odd, but I still remember the flavour.
"My life is better than your vacation"
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Re: Sportsman's Warehouse just lost a customer
[Re: waggler]
#7545104
03/31/22 05:11 PM
03/31/22 05:11 PM
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Joined: Dec 2006
Posts: 20,966 St. Louis Co, Mo
BigBob
trapper
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Joined: Dec 2006
Posts: 20,966
St. Louis Co, Mo
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What you do is go buy another one, and return the bad one with the new receipt!
Every kid needs a Dog and a Curmudgeon.
Remember Bowe Bergdahl, the traitor.
Beware! Jill Pudlewski, Ron Oates and Keven Begesse are liars and thiefs!
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Re: Sportsman's Warehouse just lost a customer
[Re: Gary Benson]
#7545127
03/31/22 05:27 PM
03/31/22 05:27 PM
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Joined: Feb 2014
Posts: 13,059 Ky
jbyrd63
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trapper
Joined: Feb 2014
Posts: 13,059
Ky
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If that enamelware is made in China I sure would not be drinking from it. That enamel probably contains lead. After the Rona virus.......one can't help but think about the cancer increase in the past years and how many "goods" we've been getting from China in the same number of years. Plastic bottles plastic everything. Bigger cancer cause than smoking
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Re: Sportsman's Warehouse just lost a customer
[Re: waggler]
#7545142
03/31/22 05:40 PM
03/31/22 05:40 PM
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Joined: Aug 2008
Posts: 16,171 ny
upstateNY
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trapper
Joined: Aug 2008
Posts: 16,171
ny
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I'm sure all that junk is made of substandard material. But then I survived this long with at least half a brain after chewing on lead painted window sills in the late 50's and early 60's. It sort of odd, but I still remember the flavour. Mee too.Tastes kind of like puddy. Didn't seem bad at the time.
the wheels of the gods turn very slowly
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Re: Sportsman's Warehouse just lost a customer
[Re: waggler]
#7545158
03/31/22 05:52 PM
03/31/22 05:52 PM
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Joined: Feb 2021
Posts: 2,363 Interior Alaska
Oh Snap
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trapper
Joined: Feb 2021
Posts: 2,363
Interior Alaska
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Sportsman’s Warehouse is the reason the brick and mortar stores are almost gone here! I’ll pay more to avoid the box stores unless no one has it then Amazon it is!
I love the smell of burning spruce---I love the sound of a spring time goose---I love the feel of 40 below---from my trapline I will never go!
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Re: Sportsman's Warehouse just lost a customer
[Re: BigBob]
#7545164
03/31/22 05:58 PM
03/31/22 05:58 PM
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Joined: Jan 2007
Posts: 611 PA
Strut10
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trapper
Joined: Jan 2007
Posts: 611
PA
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What you do is go buy another one, and return the bad one with the new receipt! ^^^^^^^^^^^^^^^^^^^ This right here. Yep.
Wollen nicht krank dein feind. Planen es.
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Re: Sportsman's Warehouse just lost a customer
[Re: BigBob]
#7545165
03/31/22 05:59 PM
03/31/22 05:59 PM
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Joined: Mar 2020
Posts: 7,217 W NY
Turtledale
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trapper
Joined: Mar 2020
Posts: 7,217
W NY
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I didn't know Sportsman's warehouse was a brick and mortar store. Been getting mail order catalogs for years. Never seen a store. What you do is go buy another one, and return the bad one with the new receipt! This^^ if you feel you've been wronged.
NYSTA, NTA, FTA, life member Erie county trappers assn.,life member Catt.county trappers
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Re: Sportsman's Warehouse just lost a customer
[Re: waggler]
#7545176
03/31/22 06:12 PM
03/31/22 06:12 PM
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Joined: Mar 2012
Posts: 4,324 AK
FairbanksLS
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trapper
Joined: Mar 2012
Posts: 4,324
AK
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I don't like Jeff Bezos politics and I don't like supporting China unless the need is great and the options limited. Haven't purchased from Amazon in years even if they do offer free shipping.
formerly posting as white dog
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Re: Sportsman's Warehouse just lost a customer
[Re: GritGuy]
#7545179
03/31/22 06:14 PM
03/31/22 06:14 PM
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Joined: Mar 2012
Posts: 4,324 AK
FairbanksLS
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Joined: Mar 2012
Posts: 4,324
AK
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The 30 days is a store return policy. It is not a warranty, that is why that said to contact the manufacturer.
formerly posting as white dog
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Re: Sportsman's Warehouse just lost a customer
[Re: waggler]
#7545190
03/31/22 06:29 PM
03/31/22 06:29 PM
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Joined: Dec 2006
Posts: 21,539 Sandhills Nebraska
Gary Benson
trapper
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trapper
Joined: Dec 2006
Posts: 21,539
Sandhills Nebraska
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When younger with kids we'd go camping in the mountains in Wyoming. I'd buy the inflatable air mattresses at Walmart and of course they were always flat by morning. At the end of vacation I'd take them back. They leaked.
Life ain't supposed to be easy.
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Re: Sportsman's Warehouse just lost a customer
[Re: waggler]
#7545196
03/31/22 06:32 PM
03/31/22 06:32 PM
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Joined: Dec 2006
Posts: 9,655 ND
MJM
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trapper
Joined: Dec 2006
Posts: 9,655
ND
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I am wondering how long some place should warrantee something with a 30 day warrantee. If it was a year should they cover it? I guess if it has a 30 day and it is 31 days, its past. Maybe I am wrong. Maybe it should be extended as long as you want.
"Not Really, Not Really" Mark J Monti "MJM you're a jerk."
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Re: Sportsman's Warehouse just lost a customer
[Re: waggler]
#7545284
03/31/22 08:12 PM
03/31/22 08:12 PM
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Joined: Apr 2013
Posts: 679 michigan
coyote 1
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Joined: Apr 2013
Posts: 679
michigan
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They should cover it imo. I have a perculator and a pot that are 50 or so years old. Surely this one should have made it longer than a couple months.
United we stand,divided we fall.
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