Posted By: Finster
Champion Clay Throwers Customer Service - 08/24/20 02:49 PM
WOW! Finally some excellent customer service. So I did a bonehead move this weekend. I was shooting clays. I have my Champion Wheelybird 2.0 mounted on a small cart so I can hook it up to the quad and move it around easy. After we were done shooting I was driving it down to the cellar and while coming down a hill, it rolled over I bent the throwing arm because of my own stupidity. I could not find parts online to order a new arm so this morning I call Champion. A few buttons and on hold for less than 10 minutes and a woman answers who speaks perfect English! They are in Commiefornia by the way. So I tell her what I need, (a new arm) and she asks me for my shipping info. I ask how much it is and she says, "well how long have you had it?" I told her a year or year and a half. but I didn't think I sent in the warranty card. She said it didn't matter and it was under warranty for a year. I then told her it wasn't a warranty issue, it was my own stupidity. I was told that they really didn't have a way to charge right now (whatever that meant) and she was just going to send me a new one. Didn't even charge me shipping! OUTSTANDING!