Like the new vehicle warranty Norton wants to charge you for every different aspect they can think of.
And when a virus get through their software that is supposed to prevent that from happening, they are going to charge you again to remove it.
I dumped Norton years ago.
Went to Malwarebytes and have upgraded to Malwarebytes Premium and also added Malwarebytes Privacy which is their version of a VPN. Between that and Windows 10 Security that is part of Windows 10, I have not had any problem so far.