2 years ago I ordered some salt water fly tying materials from a shop in Florida. I was notified by the shop of the tracking number, excellent customer service.
the package left Florida and made it all the way to Raleigh, NC , then Edenton NC about an hour away from me,
it then went back to Raleigh, NC then Denver Colorado! Yes, Denver freaking Colorado!!!
it stayed there for 2 weeks then somehow some near brain dead postal employee had his only 2 brain cells run into each other like a spark knock and managed to send it back out and I got it after another 2 week delay to my address. Aggressive Incompetence!
as items go on a load they get scanned with that trailer ID it would seem especially small packages padded envelopes and the like that can get caught someplace
they don't get un associated with the trailer till the get scanned some place else.
you you would think the system would be smart enough to run a check that if all items put on a trailer were not scanned coming off it would require a check then declaration of lost package , or in the interest of time when it hasn't been delivered by 48 hours after the scheduled delivery time it pops up with some sort of alert in the system.
this is not an unussual DB query to run something was scheduled for 1/1/2023 and on 3/1/2023 when an overaged threshold is met it is flagged and placed in a report.
it would seem the issue is like QA in so many things it is a complaint driven system , do nothing till the shipper complains
they have it set up at many places that only the shipper can file a complaint to reduce the number of complaints.
we watched a book make several trips around the US clearly being a small thin package it was stuck some where in the truck behind a board or something finally it did get delivered