Computer problems can't get fixed.
#6621671
09/21/19 12:14 AM
09/21/19 12:14 AM
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Joined: Sep 2008
Posts: 6,697 Newark, Ohio 83 years
Actor
OP
trapper
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OP
trapper
Joined: Sep 2008
Posts: 6,697
Newark, Ohio 83 years
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I know this doesn't have anything to do with trapping, welding or some other manly pursuit, but this really has me under the table. So sit back with you drink of choice and see if it makes sense to anyone. There is a short version of this. On august 30, I had printing job to do for my class reunion. I printed without any problem160 pages of various things. Just plain B & W on letter paper. Didn't have anything to print for a few days, but on September 4, I had a Windows 10, critical update. Which seemed to go flawlessly. On September the 6th, I had a printing job to do for a genealogy customer. I opened program, clicked on printed and got nothing. I checked the connection and ran the gamut of all of the normal checks., About 3 or 4 times. It appeared the computer was not communicating or connecting to the printer. Now this is an almost $400 printer, because I prefer good result.
I contact with HP and they told me to do this and that and it should work. Well, it didn't. Since the printer is a few years old it is out of warranty and they said I could send it in and they would work on it. The said when I ask how much possibly $200 or more plus ship both ways. I ask them if they then guaranteed that it would work or they would give me my money back . NO!
So I got to thinking … I have had problem in the past with WIndows10 Critical updates. Phone call was fruitless, couldn't under stand the person and they really didn't sound like they were very bright. Probably reading out of a prepared script. So I looked through their site and found sever things they suggested … tried them and the didn't work. zSo I said to heck with it and bought a canon that was on sale.( that didn't really have money to spend on it.
I followed the their installation and set up instructions to a "T". The same dam thing. Worked on it for two days and have now had to stop. Having PTSD is not a fun thing to have and when something of this nature comes along... well the bottom drops out and I look for the deepest hole I can and fall into it.
I am getting really hard of hearing and talking with someone that is on the phone trying to me some in a half assed English/foreign language do help matters.I truly think it is Windows 10 Causing all of the prolems.
I if anyone out there is a computer whiz … and think they can help me... I would be very grateful for any assistance. My next step is to teach the computer some manner with a .45 cal.
Thank you for at least reading this.
Garry-
“Don't pick a fight with an old man. If he is too old to fight, he'll just kill you.”
Have been trapping 77 years…
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Re: Computer problems can't get fixed.
[Re: Actor]
#6621724
09/21/19 05:39 AM
09/21/19 05:39 AM
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Joined: Dec 2006
Posts: 4,944 PA
elkaholic
trapper
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trapper
Joined: Dec 2006
Posts: 4,944
PA
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When you click on print on your document it should bring up a box with a bunch of options. One of those options should be which printer you want to send the document to. Make sure it is your printer and not microsoft pdf or anther like program.
If it is also a copier does that side of things work ok?
Millions of trees die every year to print environmentalist publications
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Re: Computer problems can't get fixed.
[Re: elkaholic]
#6621748
09/21/19 06:43 AM
09/21/19 06:43 AM
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Joined: May 2008
Posts: 3,884 Mn
nightlife
trapper
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trapper
Joined: May 2008
Posts: 3,884
Mn
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When you click on print on your document it should bring up a box with a bunch of options. One of those options should be which printer you want to send the document to. Make sure it is your printer and not microsoft pdf or anther like program.
If it is also a copier does that side of things work ok? This is one of the most common problems for not printing Actor if you were closer I would stop in and give you a hand
�Everything in excess! To enjoy the flavor of life, take big bites. Moderation is for monks.� ― Robert A. Heinlein
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Re: Computer problems can't get fixed.
[Re: Actor]
#6621752
09/21/19 06:49 AM
09/21/19 06:49 AM
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Joined: Dec 2006
Posts: 8,184 Piney va. soon be 19
cotton
trapper
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trapper
Joined: Dec 2006
Posts: 8,184
Piney va. soon be 19
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i have had the printer driver go poof on me a few times. had to get online and download the driver again now all is well till the next time
John 3/16
ifin your gonna be dumb ya gotta be tough VTA life member
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Re: Computer problems can't get fixed.
[Re: Actor]
#6621826
09/21/19 09:02 AM
09/21/19 09:02 AM
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Joined: Dec 2006
Posts: 11,165 Central NC
traprjohn
trapper
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trapper
Joined: Dec 2006
Posts: 11,165
Central NC
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My next step is to teach the computer some manner My next step would be to take it to Staples or Best Buy or ANY local 'puter shop and let a pro look at it. The money avoiding MORE stress/strife is usually well spent.
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Re: Computer problems can't get fixed.
[Re: Actor]
#6621848
09/21/19 09:36 AM
09/21/19 09:36 AM
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Joined: Oct 2015
Posts: 1,076 Maine
mainer
trapper
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trapper
Joined: Oct 2015
Posts: 1,076
Maine
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We don't know what solutions you've tried, so let's start from the beginning. I'll assume you know enough to navigate through menus. Go to:
1. Settings 2. Devices 3, Printers & scanners (on the left-hand sidebar)
Do you see your printer listed under "Printers & scanners" on the right-hand side? If yes, is it listed as the Default?
"...in a very few days we succeeded in taking over one hundred beaver, the skins of which were worth ten dollars per pound." Jim Beckwourth (1856)
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Re: Computer problems can't get fixed.
[Re: Actor]
#6621910
09/21/19 11:52 AM
09/21/19 11:52 AM
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Joined: Sep 2008
Posts: 6,697 Newark, Ohio 83 years
Actor
OP
trapper
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OP
trapper
Joined: Sep 2008
Posts: 6,697
Newark, Ohio 83 years
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I am not a computer whiz, but I can function pretty well in handling most programs … when it comes to the highly technical stuff … I don't mess with it. The bad thing is … I have just read through every suggestion every is trying to be helpful … but I have done, I think everyone has suggested. I too have had previous problems with upgrades … lost favorites once and lost all my emails once, but those were things that, although didn't make me very happy... it didn't devastate me.
I got the new printer, because It is a number of years old. Even though I have been using it with out any problems, until this last update. If I reinstall windows, I will lose everything and with that I might as well take a sledge hammer to the computer I have.
When I go into devices etc … it shows that the printer is default and it says, "This device is working properly".. When I try to print something from any program, and I have tried all of them, it goes to the queue and then just disappears and says on the print screen "Collecting Printer Status".... then just goes away
When I run the trouble shooter, either on printer or computer …. I get: "Troubleshooting couldn't identify the problem" … so it is telling me there is problem, but isn't smart enough to know what it is.
I can't afford to pay a couple hundred dollars to have someone check it. I ask them at Best Buy … if I paid them a hundred bucks to work on it and the couldn't fix it, would I get my money back and they told me NO!
Garry-
“Don't pick a fight with an old man. If he is too old to fight, he'll just kill you.”
Have been trapping 77 years…
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Re: Computer problems can't get fixed.
[Re: Actor]
#6622170
09/21/19 07:50 PM
09/21/19 07:50 PM
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Joined: Jul 2008
Posts: 2,414 Idaho Falls, Idaho
Furvor
trapper
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trapper
Joined: Jul 2008
Posts: 2,414
Idaho Falls, Idaho
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I think I would UNINSTALL the printer and then REINSTALL it. Maybe you have tried that already.
That's what I was thinking. Possibly you could go to Control Panel, click on Devices & Printers, click on that particular printer, then click on Status to see what print jobs are in the que. Restarting printing might be an option there. If the que is full I would consider deleting some jobs, but deleting print jobs is a slow process. I had a similar problem awhile back, and as best I remember I cured it by clicking restart printing on the status page. For my part, I have switched from HP to Brother Printers because of the frequency and cost of replacing HP ink cartridges.
Last edited by Furvor; 09/21/19 08:07 PM.
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Re: Computer problems can't get fixed.
[Re: Actor]
#6622171
09/21/19 07:53 PM
09/21/19 07:53 PM
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Joined: Mar 2013
Posts: 17,039 Fredonia, PA.
Finster
trapper
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trapper
Joined: Mar 2013
Posts: 17,039
Fredonia, PA.
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I know this doesn't have anything to do with trapping, welding or some other manly pursuit, but this really has me under the table. So sit back with you drink of choice and see if it makes sense to anyone. There is a short version of this. On august 30, I had printing job to do for my class reunion. I printed without any problem160 pages of various things. Just plain B & W on letter paper. Didn't have anything to print for a few days, but on September 4, I had a Windows 10, critical update. Which seemed to go flawlessly. On September the 6th, I had a printing job to do for a genealogy customer. I opened program, clicked on printed and got nothing. I checked the connection and ran the gamut of all of the normal checks., About 3 or 4 times. It appeared the computer was not communicating or connecting to the printer. Now this is an almost $400 printer, because I prefer good result.
I contact with HP and they told me to do this and that and it should work. Well, it didn't. Since the printer is a few years old it is out of warranty and they said I could send it in and they would work on it. The said when I ask how much possibly $200 or more plus ship both ways. I ask them if they then guaranteed that it would work or they would give me my money back . NO!
So I got to thinking … I have had problem in the past with WIndows10 Critical updates. Phone call was fruitless, couldn't under stand the person and they really didn't sound like they were very bright. Probably reading out of a prepared script. So I looked through their site and found sever things they suggested … tried them and the didn't work. zSo I said to heck with it and bought a canon that was on sale.( that didn't really have money to spend on it.
I followed the their installation and set up instructions to a "T". The same dam thing. Worked on it for two days and have now had to stop. Having PTSD is not a fun thing to have and when something of this nature comes along... well the bottom drops out and I look for the deepest hole I can and fall into it.
I am getting really hard of hearing and talking with someone that is on the phone trying to me some in a half assed English/foreign language do help matters.I truly think it is Windows 10 Causing all of the prolems.
I if anyone out there is a computer whiz … and think they can help me... I would be very grateful for any assistance. My next step is to teach the computer some manner with a .45 cal.
Thank you for at least reading this.
Garry- When stuff like that happens to me I google it..... I usually find a fix.
I BELIEVE IN MY GOD, MY COUNTRY AND IN MYSELF.
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