What has been your experience with warranty work? I have a vehicle that needed the differential rebuilt under warranty at 57k miles. Less than 20k miles later and expired warranty later it needs it again. Who owns that bill?

I'm guessing the warranty wok wasn't warranted?

What vehicle (so I can steer clear)?

Was it a Dodge Ram?? Those Hemi's eat rear ends until you have one rebuilt.

I would take it back to the dealer that did the work and get ornery about it.....what make of vechile was it?

Ford

I would think the Ford Dealership should stand behind it- you serviced it under the 5-year 60,000 mile powertrain warranty... it's on them.

Which model of Ford? 2WD or 4WD?

Warranty should cover it, clearly it was not done correctly, assuming you're not abusing it.

time to read the repair bill
usually a 1 year clause written in there

The service advisor told me today that work done under warranty does not extend the factory warranty….I moved up the ladder and will be discussing it with his manager tomorrow. If that doesn’t work, I will take it to the owner. I buy both my personal and work vehicles from them…which the service advisor doesn’t know yet…I’m going to find out which direction the feces roles before I drop that bomb. They have a lifelong ford buyer at stake right now. They either make it right or it’s over.

I’d use those last 2 sentences verbatim when arguing your case.

I have had and have Hemis and never a rear end problem. I put around 200,000 on them.

You need to request a meeting with the Ford factory service representative. They generally visit each dealership once a month. They have the power to approve out of warranty claims. A lifelong Ford buyer has a lot of sway.

I spoke to the manager today…he offered parts at cost and half price labor. I asked if the Ford factory service rep was ever onsite and if I could meet with them in person. He claims that they don’t come to the dealership and provided me the number to open a claim with Ford. That will be my next step. Time will tell…

That's a pretty fair offer for a vehicle out of warranty. Remember, that is the dealership offering this and anything they do that Ford warranty department isn't approving is on the dealership's dime. Unless you can prove somehow they didn't do the warranty work correctly....

Well, I finally got resolution to this… Ford is picking up the tab on all but $260 on a $2800 bill. But it took two weeks to get an answer and my truck had to be at the dealership during that time.

Glad a workable solution was found.

That 50/50 deal they offered is you end up paying pretty close to half that is cost for them often depending if the pad the bill not I’m not sure about labor.

After over 2 deades as a dealer technician. Rest assured the guy at the bottom rung of the ladder, the technician will end up loosing. Chances are very high the tech fixing it now is not the tech that performed original work, but he is now sharing the cost in reduced labor time. The dealers and company never lose.