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How in the world does oreillys stay in business?? #8435398
07/13/25 05:32 PM
07/13/25 05:32 PM
Joined: Jun 2007
Illinois
foxkidd44 Offline OP
trapper
foxkidd44  Offline OP
trapper

Joined: Jun 2007
Illinois
I don’t know how oreillys stays in business!! Absolutely ridiculous!! This is the 4th time they have gave me the wrong part. How can you get something as simple as a u joint wrong?
The one they gave me,, the cup was too big to fit in the yoke ..
Could have busted my yoke trying to pop it in.
This is the last straw!!
Going to federated ( fishers ) tomorrow.. I only went to oreillys because they were the only place open today. I can’t take the wrong u joint back because the splines are bent.


Stand by your principles, Stand by your guns, and victory complete and permanent is sure at last.
Abraham Lincoln
Re: How in the world does oreillys stay in business?? [Re: foxkidd44] #8435401
07/13/25 05:43 PM
07/13/25 05:43 PM
Joined: Feb 2010
pa
H
hippie Offline
trapper
hippie  Offline
trapper
H

Joined: Feb 2010
pa
Splines on a u-joint?


There comes a point liberalism has gone too far, we're past that point.
Re: How in the world does oreillys stay in business?? [Re: foxkidd44] #8435402
07/13/25 05:44 PM
07/13/25 05:44 PM
Joined: Dec 2006
Sugar Grove, WV
J
JTfromWV Offline
trapper
JTfromWV  Offline
trapper
J

Joined: Dec 2006
Sugar Grove, WV
Grease and oil are cheaper than parts and labor.

Re: How in the world does oreillys stay in business?? [Re: hippie] #8435415
07/13/25 06:15 PM
07/13/25 06:15 PM
Joined: Jun 2007
Illinois
foxkidd44 Offline OP
trapper
foxkidd44  Offline OP
trapper

Joined: Jun 2007
Illinois
Originally Posted by hippie
Splines on a u-joint?

On the inside,, under the cap,, the little bearings that look Like splines


Stand by your principles, Stand by your guns, and victory complete and permanent is sure at last.
Abraham Lincoln
Re: How in the world does oreillys stay in business?? [Re: foxkidd44] #8435417
07/13/25 06:18 PM
07/13/25 06:18 PM
Joined: Sep 2013
Green County Wisconsin
G
GREENCOUNTYPETE Offline
trapper
GREENCOUNTYPETE  Offline
trapper
G

Joined: Sep 2013
Green County Wisconsin
I don't know , I was wondering how AutoZone across the street keeps in business.
cause in my local , the AutoZone makes the O'Reilly's look good
so the only reason you go to either is , it is Sunday , you need it , and if O'Reilly's doesn't have it you drive across the street to AutoZone to see if they have it. I have even had the guy at O'Reilly's call across the street and ask if they had something then send me over there for it if they did.

although I did frequent an AutoZone in MKE a few times this year and yes it was a Sunday and yes I needed it to fix the kids car and yes I performed the repair in the parking lot.

I do have to say , I am absolutely amazed at the STUPID I hear come out of the AZ customers , so I guess that is what keeps them in biz , like to the point I feel sory for the clerk working AZ.

I think every auto parts store needs a sign on the door
" all conversations WILL start with Year , Make , Model , and Engine displacement ! if you don't know that . bring the registration for your car so we can go off the VIN#"



Last edited by GREENCOUNTYPETE; 07/13/25 06:19 PM.

America only has one issue, we have a Responsibility crisis and everything else stems from it.
Re: How in the world does oreillys stay in business?? [Re: foxkidd44] #8435420
07/13/25 06:21 PM
07/13/25 06:21 PM
Joined: Jun 2010
Iowa
~ADC~ Offline
The Count
~ADC~  Offline
The Count

Joined: Jun 2010
Iowa
Of course you can take it back.

Re: How in the world does oreillys stay in business?? [Re: foxkidd44] #8435422
07/13/25 06:24 PM
07/13/25 06:24 PM
Joined: Feb 2021
Montgomery Co. Texas
Revenant Offline
trapper
Revenant  Offline
trapper

Joined: Feb 2021
Montgomery Co. Texas
When I don't need it the day I NEED it, I order from Rock Auto. Have gotten various parts for Audis, Nissans, Chevys, a GMC truck and my old Tacoma with zero problems.
Returning stuff to AZ got old in a hurry.

Re: How in the world does oreillys stay in business?? [Re: foxkidd44] #8435424
07/13/25 06:28 PM
07/13/25 06:28 PM
Joined: Apr 2009
South Ga - Almost Florida
Swamp Wolf Offline
trapper
Swamp Wolf  Offline
trapper

Joined: Apr 2009
South Ga - Almost Florida
Did you bring the old one in so you could make sure of what you were buying? With a part such as that u-joint that is the only way to be sure.

Not neccessarily the fault of the store clerk that it doesn't fit.

Btw...I've always referred to those type bearings (in the u-joint cup) as needle bearings.

Last edited by Swamp Wolf; 07/13/25 06:31 PM.

Thank God For Your Blessings!
Never Half-Arse Anything!

Resource Protection Service

Re: How in the world does oreillys stay in business?? [Re: foxkidd44] #8435435
07/13/25 06:45 PM
07/13/25 06:45 PM
Joined: Feb 2020
Indiana
P
Providence Farm Offline
trapper
Providence Farm  Offline
trapper
P

Joined: Feb 2020
Indiana
Just this week I decided I won't shop there again. My battery went bad it was Sunday and they were close. A year and 4 months later it was leaving me sitting after geting off a 16hr shift and having to jump it. Jumped it all week untill the store was open when I was off work. Battery was bad and they replaced it under warranty. Exactly a year and 4 months later I get a repeat. Stoped in and had them.check the battery and alternator they said they were good battery was just low on charge. WELL HAD to jump it again to get to work and again when I got off. Stoped at Napa on the way home it was now Monday morning and they were open. and they gave me a print out battery was infact bad.

On my way back to oreillys to see if the warranted replacement had a warranty I called tem trying ro speed up the process. It's been a week of 16hr shifts and I was not wanting ro stand around in their store.

The replacement battery was not warranted as I figured and expected. I calmly told the guy we'll I don't think I will buy another battery there considering 2 in a roll have not lasted a year and a half.

He got loud and smart telling me to go down. to autozone and buy one of the used ones they buy from them.and hung up. I thought about going down there and seeing how would like to tell me that in person. But decided Nothing would get accomplished and realized how dumb it was to let some unhappy retail employee likely having a bad day get under my skin and let it go. Well mostly I left a review on Google and won't shop there again.

They were my go to if Napa was not open . Had to many junk and wrong parts given to me from autozone in the past. Nothing like geting someone to drive 45 min to pick you up and take you to the parts store only to find out they gave you a passenger side caliper not a driver's side like you asked after your ride has left and your back home stranded.

Last edited by Providence Farm; 07/13/25 06:48 PM.
Re: How in the world does oreillys stay in business?? [Re: foxkidd44] #8435446
07/13/25 06:57 PM
07/13/25 06:57 PM
Joined: Dec 2010
Central, SD
Law Dog Offline
trapper
Law Dog  Offline
trapper

Joined: Dec 2010
Central, SD
I would not want a parts job now some folks are Clueless on how to order parts. The D50 page I’m on folks say they need a part no year, motor, trans info sometimes just a photo of the truck that’s it. If they don’t make the effort I’m not going to figure it out for them.

Here all you here is we have it in Sioux Falls be here tomorrow morning but that’s not so bad.


Was born in a Big City Will die in the Country OK with that!

Jerry Herbst
Re: How in the world does oreillys stay in business?? [Re: Swamp Wolf] #8435448
07/13/25 07:07 PM
07/13/25 07:07 PM
Joined: Feb 2007
New York border
Cragar Offline
trapper
Cragar  Offline
trapper

Joined: Feb 2007
New York border
Originally Posted by Swamp Wolf
Btw...I've always referred to those type bearings (in the u-joint cup) as needle bearings.


Correct terminology


NRA benefactor member
Re: How in the world does oreillys stay in business?? [Re: foxkidd44] #8435453
07/13/25 07:10 PM
07/13/25 07:10 PM
Joined: Aug 2020
MN
M
MnJag Online content
trapper
MnJag  Online Content
trapper
M

Joined: Aug 2020
MN
I buy stuff there because they are open longer than auto value.

Re: How in the world does oreillys stay in business?? [Re: foxkidd44] #8435470
07/13/25 07:43 PM
07/13/25 07:43 PM
Joined: Oct 2014
Eau Claire Wi
Trap Setter Offline
trapper
Trap Setter  Offline
trapper

Joined: Oct 2014
Eau Claire Wi
I call em Oh Really's.

"You sold me the wrong part."
"Oh, really?"

Oh, oh, oh,... Oh Really's... We got the wrong parts!
^^ (The song from their ad.)


Life sure is tough when you don't learn from the mistakes of others.
Re: How in the world does oreillys stay in business?? [Re: Cragar] #8435477
07/13/25 07:55 PM
07/13/25 07:55 PM
Joined: Jun 2007
Illinois
foxkidd44 Offline OP
trapper
foxkidd44  Offline OP
trapper

Joined: Jun 2007
Illinois
Originally Posted by Cragar
Originally Posted by Swamp Wolf
Btw...I've always referred to those type bearings (in the u-joint cup) as needle bearings.


Correct terminology

I feel educated now.. lol,, not cap,, but cup.


Stand by your principles, Stand by your guns, and victory complete and permanent is sure at last.
Abraham Lincoln
Re: How in the world does oreillys stay in business?? [Re: Trap Setter] #8435478
07/13/25 07:56 PM
07/13/25 07:56 PM
Joined: Jun 2007
Illinois
foxkidd44 Offline OP
trapper
foxkidd44  Offline OP
trapper

Joined: Jun 2007
Illinois
Originally Posted by Trap Setter
I call em Oh Really's.

"You sold me the wrong part."
"Oh, really?"

Oh, oh, oh,... Oh Really's... We got the wrong parts!
^^ (The song from their ad.)

Hahahahahaha!!!


Stand by your principles, Stand by your guns, and victory complete and permanent is sure at last.
Abraham Lincoln
Re: How in the world does oreillys stay in business?? [Re: foxkidd44] #8435480
07/13/25 07:58 PM
07/13/25 07:58 PM
Joined: May 2009
Champaign County, Ohio.
K
KeithC Offline
trapper
KeithC  Offline
trapper
K

Joined: May 2009
Champaign County, Ohio.
I like Napa better than the others, their employees are more knowledgeable, helpful and of a better caliber. Unfortunately they closed the Napa in Urbana, near me.

Keith

Re: How in the world does oreillys stay in business?? [Re: foxkidd44] #8435492
07/13/25 08:12 PM
07/13/25 08:12 PM
Joined: Dec 2022
illinois
J
jalstat Offline
trapper
jalstat  Offline
trapper
J

Joined: Dec 2022
illinois
Napa for me

Re: How in the world does oreillys stay in business?? [Re: foxkidd44] #8435498
07/13/25 08:23 PM
07/13/25 08:23 PM
Joined: Feb 2007
New York border
Cragar Offline
trapper
Cragar  Offline
trapper

Joined: Feb 2007
New York border
foxkidd44 , I wish I could help you more. Years ago , I had a job here.
[Linked Image]
We made new driveshafts , repaired some , I sold over 250 U-joints a month on average. All different types and sizes.

I used to be able with the measurements alone find the correct part for your application.


NRA benefactor member
Re: How in the world does oreillys stay in business?? [Re: foxkidd44] #8435538
07/13/25 09:27 PM
07/13/25 09:27 PM
Joined: Feb 2021
Montgomery Co. Texas
Revenant Offline
trapper
Revenant  Offline
trapper

Joined: Feb 2021
Montgomery Co. Texas
Used to hit Pep Boys back in the day in Penna.
Manny, Moe and Jack!

Re: How in the world does oreillys stay in business?? [Re: foxkidd44] #8435543
07/13/25 09:35 PM
07/13/25 09:35 PM
Joined: Oct 2019
PA
C
cmj Offline
trapper
cmj  Offline
trapper
C

Joined: Oct 2019
PA
I use federated. Good guys there that know what they are doing. Some stuff might be a little more. But I never have to go back and return the wrong parts.

Re: How in the world does oreillys stay in business?? [Re: foxkidd44] #8435571
07/13/25 10:23 PM
07/13/25 10:23 PM
Joined: Feb 2007
New York border
Cragar Offline
trapper
Cragar  Offline
trapper

Joined: Feb 2007
New York border
Originally Posted by foxkidd44
I don’t know how oreillys stays in business!! Absolutely ridiculous!! This is the 4th time they have gave me the wrong part. How can you get something as simple as a u joint wrong?
The one they gave me,, the cup was too big to fit in the yoke ..
Could have busted my yoke trying to pop it in.
This is the last straw!!
Going to federated ( fishers ) tomorrow.. I only went to oreillys because they were the only place open today. I can’t take the wrong u joint back because the splines are bent.

I just reread your original post. If the only problem you are having is getting the cups in and it is real close and looks like the proper part is in your hand but doesn't want to go , check the size of your cup to the size of the bore with some dial calipers. If it is only off a few thousands your problem may be the yoke needs to be cleaned up , surfaces smoothed and any ridges removed. Very , very common problem when fitting a new U-joint to an old yoke.


NRA benefactor member
Re: How in the world does oreillys stay in business?? [Re: foxkidd44] #8435578
07/13/25 10:39 PM
07/13/25 10:39 PM
Joined: Feb 2020
MT
S
Slick Pan Offline
trapper
Slick Pan  Offline
trapper
S

Joined: Feb 2020
MT
First time in O Riley's they said we give a veteran's discount. Great I said, so next time I went in they said oh we only give a veterans discount on certain items. Last time I went in there.

Re: How in the world does oreillys stay in business?? [Re: foxkidd44] #8435589
07/13/25 11:10 PM
07/13/25 11:10 PM
Joined: Nov 2023
West central Missouri
R
Raghorn67 Offline
trapper
Raghorn67  Offline
trapper
R

Joined: Nov 2023
West central Missouri
Around here we have O'Reilly's and Auto Zone.
Auto Zone can't find their arse with both hands, it's almost a guarantee that you will get the wrong part.
O'REILLY'S is usually decent. But don't buy their electric fuel pumps. They're JUNK.
We also have a NAPA/Benware. I can't afford to buy parts from them anymore.
I get most of my parts from O'Reilly's, needless to say

Re: How in the world does oreillys stay in business?? [Re: GREENCOUNTYPETE] #8435679
07/14/25 07:04 AM
07/14/25 07:04 AM
Joined: Feb 2014
East Texas
B
BTLowry Offline
trapper
BTLowry  Offline
trapper
B

Joined: Feb 2014
East Texas
Originally Posted by GREENCOUNTYPETE

I think every auto parts store needs a sign on the door
" all conversations WILL start with Year , Make , Model , and Engine displacement ! if you don't know that . bring the registration for your car so we can go off the VIN#"




And how exactly would that work for people that say, have Tundra brakes on their first gen Tacoma? laugh

My method is to figure out the part number on my own, then go in and ask for the part number. If it is the wrong part it is on me

Re: How in the world does oreillys stay in business?? [Re: Slick Pan] #8435691
07/14/25 07:28 AM
07/14/25 07:28 AM
Joined: Feb 2020
Indiana
P
Providence Farm Offline
trapper
Providence Farm  Offline
trapper
P

Joined: Feb 2020
Indiana
Originally Posted by Slick Pan
First time in O Riley's they said we give a veteran's discount. Great I said, so next time I went in they said oh we only give a veterans discount on certain items. Last time I went in there.



I get corporate discount pricing at the Napa by my plant. The plant buys a lot from them and extends the discounts to us. I don't know it is so much off different items or a flat line % off the total but it saved my $5 off the 1200 w battery jump box I bought last week. That was around 100$

Re: How in the world does oreillys stay in business?? [Re: foxkidd44] #8435723
07/14/25 08:45 AM
07/14/25 08:45 AM
Joined: Jan 2017
Ks
Flint Hill fur Offline
trapper
Flint Hill fur  Offline
trapper

Joined: Jan 2017
Ks
a parts store is only as good as the folks they hire to run it. I double check everything b4 I leave. better yet I do order some stuff right off their website an have it rdy to be picked up at local store. (I've got a better chance at ordering the right part)

Re: How in the world does oreillys stay in business?? [Re: foxkidd44] #8435864
07/14/25 01:19 PM
07/14/25 01:19 PM
Joined: Oct 2015
Southaest Arizona
C
Coyote Clayton Offline
trapper
Coyote Clayton  Offline
trapper
C

Joined: Oct 2015
Southaest Arizona
Rock auto if I can wait. Oreilly’s if I can’t. I have to know what part is needed. Dealership parts require the vin for a reason. To know exactly what is needed.


Praise the Lord and Pass the ammunition.
Re: How in the world does oreillys stay in business?? [Re: foxkidd44] #8435869
07/14/25 01:34 PM
07/14/25 01:34 PM
Joined: Jan 2008
Carroll County Va
R
red webb Offline
trapper
red webb  Offline
trapper
R

Joined: Jan 2008
Carroll County Va
Take the old u jolt and match is only way.

Re: How in the world does oreillys stay in business?? [Re: foxkidd44] #8435877
07/14/25 01:45 PM
07/14/25 01:45 PM
Joined: Jan 2009
Nebraska
T
Trapset Offline
trapper
Trapset  Offline
trapper
T

Joined: Jan 2009
Nebraska
Be sure old cup came out with old U Joint.

Re: How in the world does oreillys stay in business?? [Re: foxkidd44] #8435907
07/14/25 03:08 PM
07/14/25 03:08 PM
Joined: Dec 2006
St. Louis Co, Mo
B
BigBob Offline
trapper
BigBob  Offline
trapper
B

Joined: Dec 2006
St. Louis Co, Mo
How in the heck did you bend a needle bearing?????


Every kid needs a Dog and a Curmudgeon.

Remember Bowe Bergdahl, the traitor.

Beware! Jill Pudlewski, Ron Oates and Keven Begesse are liars and thiefs!
Re: How in the world does oreillys stay in business?? [Re: foxkidd44] #8435941
07/14/25 03:57 PM
07/14/25 03:57 PM
Joined: Dec 2006
Pa
W
Wright Brothers Offline
trapper
Wright Brothers  Offline
trapper
W

Joined: Dec 2006
Pa
"Correct terminology"

That is where I am at today with starter wire.
Not the 2 ga cable but the little ones.
It is part of the job and I WILL win lol.





Re: How in the world does oreillys stay in business?? [Re: foxkidd44] #8435982
07/14/25 04:55 PM
07/14/25 04:55 PM
Joined: Apr 2017
PA
L
lumberjack391 Offline
trapper
lumberjack391  Offline
trapper
L

Joined: Apr 2017
PA
I had a ford ranger that I could never remember the brake size. They always asked is it the 7" or 9" , or something to that effect. I always guessed and had to make another trip back in to get the right one. Heres an idea, make an 8" brake for all of them......

Re: How in the world does oreillys stay in business?? [Re: GREENCOUNTYPETE] #8436181
07/14/25 08:09 PM
07/14/25 08:09 PM
Joined: Dec 2006
Rodney,Ohio
SNIPERBBB Online happy
trapper
SNIPERBBB  Online Happy
trapper

Joined: Dec 2006
Rodney,Ohio
Originally Posted by GREENCOUNTYPETE


I think every auto parts store needs a sign on the door
" all conversations WILL start with Year , Make , Model , and Engine displacement ! if you don't know that . bring the registration for your car so we can go off the VIN#"



Followed by.

[Linked Image]

Re: How in the world does oreillys stay in business?? [Re: foxkidd44] #8436189
07/14/25 08:13 PM
07/14/25 08:13 PM
Joined: Jan 2014
Virginia
5
52Carl Offline
trapper
52Carl  Offline
trapper
5

Joined: Jan 2014
Virginia
I work on and build old trucks. I wouldn't even dream about going to any auto parts store without the old u-joint in hand. I'd bring the yoke too if I could, and dial calipers

Re: How in the world does oreillys stay in business?? [Re: GREENCOUNTYPETE] #8436236
07/14/25 09:05 PM
07/14/25 09:05 PM
Joined: Feb 2007
New York border
Cragar Offline
trapper
Cragar  Offline
trapper

Joined: Feb 2007
New York border
Originally Posted by GREENCOUNTYPETE

I think every auto parts store needs a sign on the door
" all conversations WILL start with Year , Make , Model , and Engine displacement ! if you don't know that . bring the registration for your car so we can go off the VIN#"

So true. Buutttttt..... don't underestimate the general public.......yeesh.......

Years ago I worked at a Dodge dealership as a service writer. Big part of the job was filling out the repair order with the customer. Standard stuff , name , address , phone number and what service they needed on done on their car.

Then the tough questions.....

" What model year car ? "
Cust - " Oh , this year "
Translation, it could be a 2025 , 2024 , or even a leftover 2023 that finally got sold. But to their owners , it was ' this year ' because it was new in the owner's eyes.

" What model of car is it ?
Cust - " It's a Dodge "
Meanwhile I'm thinking hmmmmm.....I work in a Dodge dealership and see 95% work go through my shop , Dodge.
A lot of people have no idea what model car they own.

"Licence plate ? "
Cust - " ???? I gotta go look "
Forgivable. Lots of people don't know their license plate number. Not a big deal. But smart people when bringing a car in for service would know to bring that information and the mileage.

And the best for last.........

About 1 out of 75-100 customers would fail this question -

" What color is your car? "

God's honest truth , about 1 out of 75-100 people would have to walk outside to glance at their car and immediately come to tell you it was X color. Plus , just looking for a basic color not gunmetal shade or other, just call it gray or silver on the repair order. It was kinda like they knew what their car looked like remembering a face , but could not describe it. Not even able to name of any color group . Once you asked them the question , it kinda fixed the glitch in their brain and from that day forward they knew the car's color. No one probably ever asked them before.


NRA benefactor member
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