If you are going to euthanize an animal, do so legally and ethically and don't mislead your customer!
Yep, if your laws don't allow relocating just tell the customer the truth and be done with it.
Exactly. I never tell or "mislead" a customer about what's going to happen. We can not translocate raccoons or skunks in Illinois, and the customer is ALWAYS advised about this on the initial phone call. If they refuse service, so be it.
When IL first changed the law in 1999, I made the mistake of driving 40 miles to a site where coons were living in an attic. I arrived and started setting up traps on the rooftop as usual. The guy was aware I was going to put them down, but when his wife came outside and started asking questions things went bad.
I wasn't about to lie to her (as many husbands ask me to do about killing things) so when I told her the what the law requires she went ballistic, screamed at me and told me to get off their property. I used this as a learning experience.... didn't charge the service call or any fees, just grabbed my stuff and left.
I agree 100% with Dave regarding those who dodge the question in order to keep the job. If money is more important to you than operating on a professional level.... I guess you have to live with it.