If they have nothing in writing saying you offered to “fix”
any type of problem, versus you simply providing an inspection.
Some folks would just let them continue to talk to your voicemail.
Others would say “feel free, see you in court and I’ll be countersuing you for my lost time, expenses and legal fees.
Others would provide a few choice words that aren’t ok to use here.
Ultimately in the last 10 years now I’ve had one entity decide to mention legal action when they we’re clearly at fault and wanted me to rush actions because they didn’t hire it when offered a year before.
I told them I’d be happy to bring my documents showing when I provided the initial inspection and proposal and meet them in court if they felt that was the best way to resolve it.
Some folks are just litigious (a word I can’t use here), and most that say “legal action” aren’t likely expecting you to stand your ground. But each operator must use their own judgement on how to engage and deal with these types.
Based on your description they are asking you to do a high dollar bat exclusion, it is approaching maternity season depending on your location and state laws and the colony size and your statement you don’t do bats with a referral to someone who does, and their reluctance to pay anything means you either let them talk to your phone or get some local lawyer you trust to let them know in writing this will end with them paying you if they don’t stop harassing you.
These are the types of managers who allow animal issues to become liabilities and want miracles worked at the 11th hour.
Good luck with it! Every year I work to weed out more of the potential of catching this type of case and this is also why so many have contracts even for inspections.