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dealer service frustrations #8559476
Yesterday at 09:05 PM
Yesterday at 09:05 PM
Joined: Sep 2012
Perry, NY
D
Dana I Offline OP
trapper
Dana I  Offline OP
trapper
D

Joined: Sep 2012
Perry, NY
So last Monday my skid steer broke down. The foot pedal that controls the bucket roll function broke. I knew I needed a new pedal as the connection point was rusted off. I am not a mechanic and i don't particularly enjoy trying to be one. So I called 2 different dealer shops for estimates. One said parts plus 5 hours of labor at $150 per hour. The other said parts plus 3 hours of labor at $125 per hour but said to budget a grand just in case. I thought both were crazy.

So I started tearing it apart myself. I found what parts I thought I needed and called a place that I had gotten a part for this machine from before. (the best parts man I have ever dealt with) He got me squared away with the parts I needed and sent them right out to me. I got it all fixed up and back together for a total of $209 in parts and about 2 hours of my own labor. If a dummy like me can do it in two hours a professional shop guy could have had it done in a hour I'm sure. But I bet that they would have still charged the price they told me.

Re: dealer service frustrations [Re: Dana I] #8559481
Yesterday at 09:08 PM
Yesterday at 09:08 PM
Joined: Jan 2014
Central Oregon
AntiGov Offline
trapper
AntiGov  Offline
trapper

Joined: Jan 2014
Central Oregon
They probably make some money when the machine leaves the show room .......but kill it when it comes back


The Vink for chief moderator....night shift ...11pm- 5am best coast time zone.....Free Marty


Re: dealer service frustrations [Re: Dana I] #8559494
Yesterday at 09:24 PM
Yesterday at 09:24 PM
Joined: Jan 2025
NC
J
Joco1995 Offline
trapper
Joco1995  Offline
trapper
J

Joined: Jan 2025
NC
Yeah dealers will rip you. My son asked me the other day how did you learn to fix all this stuff i said if you dont want to pay somebody to do it for you, you can learn pretty quick lol

Re: dealer service frustrations [Re: Dana I] #8559536
Yesterday at 10:27 PM
Yesterday at 10:27 PM
Joined: Dec 2016
Jackson Co, KS
N
NEYotetrapper Offline
trapper
NEYotetrapper  Offline
trapper
N

Joined: Dec 2016
Jackson Co, KS
The price of a "shop hour" is beyond ridiculous around here anymore. Most of them providing the service have no incentive to complete the task in a timely manner as well. Am I going to take my equipment to get worked on, yes. Unfortunately my time is better spent doing the other 10,000 things I need to get done this week. Yesterday was a prime example. Dropped off a commercial grade Hustler mower for its 100 hr break in service, which was highly recommended to have done when we purchased the machine. I am going to trust that my local dealer wasn't just blowing smoke up my (This word is unacceptable on Trapperman). Yet the girl running the service counter was so clueless as to what service I was requesting for my mower that we went round and round for 20 minutes before I just asked her to go ask a mechanic what I needed to keep my machine in compliance with warranty and functioning its best.

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