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Sportsman's Warehouse just lost a customer #7545095
03/31/22 05:01 PM
03/31/22 05:01 PM
Joined: Jan 2008
Posts: 7,257
Alaska and Washington State
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waggler Offline OP
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waggler  Offline OP
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Joined: Jan 2008
Posts: 7,257
Alaska and Washington State
I've shopped at Sportsman's for a long time, really liked them. However, today they lost me as a customer.

Back in early February I bought a large old fashioned, enameled coffee kettle at Sportsman's, it sprung a leak about two weeks go. It still even has the Sportsman's price sticker on the top ($45.99).
I called the local Sportsman's store where I bought it and asked them if they'd replace it, the woman said that although it had been over their 30 days Store warranty time period, to bring it in, they'd look at it and if it was defective they would replace it.

So I drive into Sportsman's today, the woman at customer disservice says; "I don't know who you talked to, but since it's been over 30 days there is nothing we can do about it, but you can mail it back to the manufacturer". So I says; "You mean in China", she says "probably". I said "you got to be kidding", of course that comment was just met with a blank stare.

Do these store train these people to treat customers this way? I really like to support brick and mortar stores, but this kind of service makes Amazon look better every day.


"I'm not skilled to understand"
Re: Sportsman's Warehouse just lost a customer [Re: waggler] #7545098
03/31/22 05:05 PM
03/31/22 05:05 PM
Joined: Nov 2010
Posts: 603
Indiana
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DanN Offline
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DanN  Offline
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Joined: Nov 2010
Posts: 603
Indiana
If that enamelware is made in China I sure would not be drinking from it. That enamel probably contains lead.

Re: Sportsman's Warehouse just lost a customer [Re: waggler] #7545100
03/31/22 05:07 PM
03/31/22 05:07 PM
Joined: Dec 2006
Posts: 17,752
Sandhills Nebraska
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Gary Benson Offline
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Gary Benson  Offline
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Joined: Dec 2006
Posts: 17,752
Sandhills Nebraska
Amazon is pretty amazing. The lady ordered something a few months ago and it was on the front doorstep in 30 minutes. There is a Prime warehouse 3 miles down the road. I order coffee pods and get them the same day.
Trying to call anybody anymore and talking to a live person has me ready to move to Wyoming and live in a cave. If you can get someone on the phone they can't speak English. I feel the frustration. (Oh, a Keurig coffee pot doesn't leak.) laugh


Life ain't supposed to be easy.
Re: Sportsman's Warehouse just lost a customer [Re: DanN] #7545102
03/31/22 05:08 PM
03/31/22 05:08 PM
Joined: Dec 2006
Posts: 17,752
Sandhills Nebraska
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Gary Benson Offline
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Gary Benson  Offline
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Joined: Dec 2006
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Sandhills Nebraska
Originally Posted by DanN
If that enamelware is made in China I sure would not be drinking from it. That enamel probably contains lead.

After the Rona virus.......one can't help but think about the cancer increase in the past years and how many "goods" we've been getting from China in the same number of years.


Life ain't supposed to be easy.
Re: Sportsman's Warehouse just lost a customer [Re: waggler] #7545103
03/31/22 05:09 PM
03/31/22 05:09 PM
Joined: Jan 2008
Posts: 7,257
Alaska and Washington State
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waggler Offline OP
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waggler  Offline OP
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Alaska and Washington State
I'm sure all that junk is made of substandard material. But then I survived this long with at least half a brain after chewing on lead painted window sills in the late 50's and early 60's. It sort of odd, but I still remember the flavour.


"I'm not skilled to understand"
Re: Sportsman's Warehouse just lost a customer [Re: waggler] #7545104
03/31/22 05:11 PM
03/31/22 05:11 PM
Joined: Dec 2006
Posts: 18,512
St. Louis Co, Mo
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BigBob Offline
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St. Louis Co, Mo
What you do is go buy another one, and return the bad one with the new receipt!


Every kid needs a Dog and a Curmudgeon.

Remember Bowe Bergdahl, the traitor.

Beware! Jill Pudlewski, Ron Oates and Keven Begesse are liars and thiefs!
Re: Sportsman's Warehouse just lost a customer [Re: waggler] #7545126
03/31/22 05:26 PM
03/31/22 05:26 PM
Joined: Jan 2007
Posts: 3,627
Northern Minnesota
BernieB. Offline
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BernieB.  Offline
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Posts: 3,627
Northern Minnesota
I would immediately ask to speak to her supervisor and explain what she just said. She needs to be reprimanded. I won't let one idiot employee stop me from shopping at a store I like. They just need to clean up their bad employees.

Re: Sportsman's Warehouse just lost a customer [Re: Gary Benson] #7545127
03/31/22 05:27 PM
03/31/22 05:27 PM
Joined: Feb 2014
Posts: 9,950
Ky
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jbyrd63 Offline
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Joined: Feb 2014
Posts: 9,950
Ky
Originally Posted by Gary Benson
Originally Posted by DanN
If that enamelware is made in China I sure would not be drinking from it. That enamel probably contains lead.

After the Rona virus.......one can't help but think about the cancer increase in the past years and how many "goods" we've been getting from China in the same number of years.


Plastic bottles plastic everything. Bigger cancer cause than smoking

Re: Sportsman's Warehouse just lost a customer [Re: waggler] #7545142
03/31/22 05:40 PM
03/31/22 05:40 PM
Joined: Aug 2008
Posts: 13,450
ny
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upstateNY Offline
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upstateNY  Offline
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Joined: Aug 2008
Posts: 13,450
ny
Originally Posted by waggler
I'm sure all that junk is made of substandard material. But then I survived this long with at least half a brain after chewing on lead painted window sills in the late 50's and early 60's. It sort of odd, but I still remember the flavour.

Mee too.Tastes kind of like puddy. Didn't seem bad at the time. grin


the wheels of the gods turn very slowly
Re: Sportsman's Warehouse just lost a customer [Re: waggler] #7545158
03/31/22 05:52 PM
03/31/22 05:52 PM
Joined: Feb 2021
Posts: 1,281
Interior Alaska
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Oh Snap Offline
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Oh Snap  Offline
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Joined: Feb 2021
Posts: 1,281
Interior Alaska
Sportsmanís Warehouse is the reason the brick and mortar stores are almost gone here! Iíll pay more to avoid the box stores unless no one has it then Amazon it is!


I love the smell of burning spruce---I love the sound of a spring time goose---I love the feel of 40 below---from my trapline I will never go!
Re: Sportsman's Warehouse just lost a customer [Re: BigBob] #7545164
03/31/22 05:58 PM
03/31/22 05:58 PM
Joined: Jan 2007
Posts: 376
PA
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Strut10 Offline
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Strut10  Offline
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Posts: 376
PA
Originally Posted by BigBob
What you do is go buy another one, and return the bad one with the new receipt!




^^^^^^^^^^^^^^^^^^^

This right here. Yep.


[Linked Image]
Re: Sportsman's Warehouse just lost a customer [Re: BigBob] #7545165
03/31/22 05:59 PM
03/31/22 05:59 PM
Joined: Mar 2020
Posts: 4,043
W NY
Turtledale Offline
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Turtledale  Offline
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Posts: 4,043
W NY
I didn't know Sportsman's warehouse was a brick and mortar store. Been getting mail order catalogs for years. Never seen a store.
Originally Posted by BigBob
What you do is go buy another one, and return the bad one with the new receipt!

This^^ if you feel you've been wronged.


NYSTA, NTA, FTA, life member Catt.county trappers
Re: Sportsman's Warehouse just lost a customer [Re: waggler] #7545169
03/31/22 06:01 PM
03/31/22 06:01 PM
Joined: Dec 2006
Posts: 8,587
Magna, Utah
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GritGuy Offline
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Magna, Utah
Leaks and did not so till way after their said warranty period Hmm
So you feel you can change the period to when you wish it, lol
Then get upset cause they telling you no way !

Lesson here is always get names that tell you something you know is
Going to be challenged by another !!

By the way look where the things are made before buying them any more!


[Linked Image]

Sorry if my opinions or replies offend you, they are not meant to !

Re: Sportsman's Warehouse just lost a customer [Re: waggler] #7545176
03/31/22 06:12 PM
03/31/22 06:12 PM
Joined: Mar 2012
Posts: 4,324
AK
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FairbanksLS Offline
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AK

I don't like Jeff Bezos politics and I don't like supporting China unless the need is great and the options limited. Haven't purchased from Amazon in years even if they do offer free shipping.


formerly posting as white dog
Re: Sportsman's Warehouse just lost a customer [Re: GritGuy] #7545179
03/31/22 06:14 PM
03/31/22 06:14 PM
Joined: Mar 2012
Posts: 4,324
AK
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FairbanksLS Offline
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AK
The 30 days is a store return policy. It is not a warranty, that is why that said to contact the manufacturer.


formerly posting as white dog
Re: Sportsman's Warehouse just lost a customer [Re: waggler] #7545190
03/31/22 06:29 PM
03/31/22 06:29 PM
Joined: Dec 2006
Posts: 17,752
Sandhills Nebraska
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Gary Benson Offline
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Gary Benson  Offline
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Joined: Dec 2006
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Sandhills Nebraska
When younger with kids we'd go camping in the mountains in Wyoming. I'd buy the inflatable air mattresses at Walmart and of course they were always flat by morning. At the end of vacation I'd take them back. They leaked.


Life ain't supposed to be easy.
Re: Sportsman's Warehouse just lost a customer [Re: waggler] #7545196
03/31/22 06:32 PM
03/31/22 06:32 PM
Joined: Dec 2006
Posts: 8,223
ND
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MJM Offline
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MJM  Offline
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Joined: Dec 2006
Posts: 8,223
ND
I am wondering how long some place should warrantee something with a 30 day warrantee. If it was a year should they cover it? I guess if it has a 30 day and it is 31 days, its past. Maybe I am wrong. Maybe it should be extended as long as you want.


"Not Really, Not Really"
Mark J Monti
"MJM you're a jerk."
Re: Sportsman's Warehouse just lost a customer [Re: waggler] #7545262
03/31/22 07:51 PM
03/31/22 07:51 PM
Joined: Jul 2016
Posts: 3,785
NY
Canvasback2 Offline
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Canvasback2  Offline
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Joined: Jul 2016
Posts: 3,785
NY
What is the brand name on the coffee pot ?

Re: Sportsman's Warehouse just lost a customer [Re: waggler] #7545284
03/31/22 08:12 PM
03/31/22 08:12 PM
Joined: Apr 2013
Posts: 401
michigan
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coyote 1 Offline
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Joined: Apr 2013
Posts: 401
michigan
They should cover it imo. I have a perculator and a pot that are 50 or so years old. Surely this one should have made it longer than a couple months.


United we stand,divided we fall.
Re: Sportsman's Warehouse just lost a customer [Re: waggler] #7545295
03/31/22 08:21 PM
03/31/22 08:21 PM
Joined: Jan 2011
Posts: 573
Surry county, NC
G Hose Offline
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G Hose  Offline
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Joined: Jan 2011
Posts: 573
Surry county, NC
Made in China...... how hot did it get?

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